CVAG FAQ

We do the printing in Montreal, Canada. We also have logistic facilities within Chicago, IL and the state of New York. Orders to US customers are shipped from Chicago or New York and orders to Canadian customers are shipped from Montreal. No importation fees or any local tax for US customers.

It is Free shipping anywhere in USA or Canada where ground shipping is available. But, you can also get an express delivery option that is available while placing the order. The price might vary depending on your canvas size.

We do ship via AIR shipping to Hawaii, Alaska and Puerto Rico. Our Free shipping only includes ground service. Shipping to these locations requires an upgrade to AIR Express service. Cost is variable based on the size of the package and information is available during the checkout process.

You will receive tracking info within 5-7 business days after placing your order. Keep in mind since all our products are "custom made", the lead time may vary. We will work hard to keep you updated on the status of your order as best as we can. If you have any questions or concerns, please reach out to us at orders@celestevictoriaartgalleries.com

Our email system may be sending you the tracking number before the shipper is scanning the item. It might take up to 24 hours in some cases for a carrier ( such as USPS or FedEx ) to scan the box and to activate the tracking, in the meantime, you will see "tracking not found" and it is normal, you can wait 24 hours and if it takes longer, feel free to contact us!

We are using a 410g/m2 fine art Matte Canvas, with a Poly cotton blend, 70% cotton and 30% polyester to provide the best strength and pure white color.

We offer a variety of floating frames for Canvas. If you'd like to add a floating frame to your Canvas, please shop at our sister site at Art by Celeste Victoria You'll find an option below the description of the item at checkout.

Both Acrylic and HD Metal print will provide a very similar high reflection glass effect with vivid colors and come with the same exact mounting options. In some conditions it will be hard to differentiate them. The HD Metal Print will be able to render slightly richer black, brighter white and more saturated colors. This is an advantage if you want to generate a high impact colorful and contrasted result. Max size is 60x40. The Acrylic print will provide very precise and sharp details, and the thickness of the acrylic (1/8 inches) will provide a nice optical depth.

Yes our Acrylic print is waterproof, we are using UV cured ink technology and this process is water resistant. The only thing you have to note is that the back frame mounting option is based on wood and is not guaranteed to last long in a humid environment, we would suggest to use metal pieces stand off as a mounting option or the acrylic sheet only.

Yes, if you are using a screw with a head or any wall hanging mounting, the back frame system will make your print perfectly parallel to the wall with no leaning. If you see a slight lean forward from the top on some of our example pictures, it's due to the special exhibition hanging system using wire from the top of the wall in our office

If you want to measure where to drill, the standoff is 1 inch from the border, and the standoff size approx. 3/4 inch.

We are using a flatbed printer to print directly on the brushed aluminum surface at 1200dpi. To take advantage of the brushed surface we do not print the white so the white of the picture becomes the reflective brushed metal surface

No. Our HD Metal Print ChromaLuxe’s unique coating allows prints to be showcased without the need for glass. ChromaLuxe metal prints are scratch resistant, waterproof, can be touched, and are easy to clean.

ChromaLuxe metal prints were tested by Wilhelm Imaging Research and achieved a permanence rating of more than 60 years using two distinct ink sets. This rating is more than three times better than silver halide photo papers.

Both Acrylic and HD Metal print will provide a very similar high reflection glass effect with vivid colors and come with the same exact mounting options. In some conditions it will be hard to differenciate them! The HD Metal Print will be able to render slightly richer black, brighter white and more saturated colors. This is an advantage if you want to generate a high impact colorful and contrasted result. Max size is 60x40 The Acrylic print will provide very precise and sharp details, and the thickness of the acrylic (1/8 or 3/16 inches) will provide a nice optical depth. And you can reach larger print size up to 96x60. If your image doesn't require to reach extreme color gamut and very high contrast, you will be very fine with acrylic print that still provide very vivid result with a smaller budget.

Please allow 1-3 business days for order processing. For all orders in North America, please allow 4-8 days for shipping and 8-14 for delivery. Keep in mind your order will be "custom made" and lead time will vary. If we have "ready to ship" products in stock, we will notify you. Check our website for announcement during high volume seasons for updated lead times

Wall art is used as a decorative tool and can include art reproductions in various fine art print medium including stretched canvas, acrylic, wood, and framed. Fine art includes original studio paintings using various medium including paints, inks, charcoal, glaze or 3D sculpting material applied on a stretched canvas, wood, or fine art paper. Fine art is